Aurōra Guide

RESERVATIONS

For more information or to reserve treatments, please contact Aurōra Spa. Walk-in appointments are subject to availability.

MINIMUM AGE REQUIREMENTS

Guests must be at least 18 years of age to receive treatments or utilize spa facilities unless participating in the kids or teen program. Salon services are available to guests of all ages. Fitness facilities are not available to minor guests. Please see restrictions posted outside the Fitness Center.

NURTURE YOUR EXPERIENCE

We recommend arriving 15 minutes prior to your appointment so you can focus your mind on relaxation. To maintain the serenity of the spa, we ask you to turn off your mobile phone and electronic devices upon arrival.

ENSURING A WONDERFUL SPA EXPERIENCE

We welcome you to discuss openly your likes, dislikes, concerns or questions with your therapist before and during treatment.

SERVICE CHARGE

For your convenience, a 20% service charge will be applied to your final bill at checkout. Gratuity for exemplary service is discretionary.

VALUABLES

To ensure you do not forget any personal items of value, we suggest leaving them in the safety deposit box in your stateroom.

CANCELLATION POLICY

Please provide 24 hours’ notice when canceling appointments or your onboard account may be charged 50% of your treatment cost.

PRODUCT RETURN POLICY

Refunds are offered for all unopened products when accompanied by a receipt and returned by the end of the cruise. Unopened products without a receipt can be exchanged for either services or products.

10.20.30 SIGNATURE SERVICES PROMOTION

Book in for three services with this symbol and you will receive 10% off the most expensive service, 20% off a service of equal or lesser value, and 30% off the least expensive service from your selection. Treatments cannot be shared with others. All treatments must be booked and paid for in advance. This promotion is subject to availability.

SPECIAL OFFERS IN PORT

For our special port offers or during special occasions as well as seminars and group classes, please see the spa section of your daily program and stateroom television.

ONBOARD CREDIT

Onboard credit accepted at Aurōra by Crystal Cruises.

TIME TO SPA AT HOME

Relaxation is achieved through daily practice. Your therapist will be happy to recommend a home care regimen to continue your treatment at home on timetospa.com.